Delivery and payments

Payments

Paypal, Visa, Master and other block any payments from abroad to Russian companies.

We have $ account in a free-of-sanctions bank, so You can try to send us money (it is not forbidden, but many banks just do not allow to do it for their clients because…”russian”. All our prices are in RUB, but as exchange rate is unnormal, we set up a kind of inner rate that is in the middle of normal rate and current rate. $1 = 100RUB. This rate is also comfortable to calculate.

Please email us at hello@nitkanitka.ru and we will send You our account details. Also You post us a letter with some cash inside. Just joking!=))

Once we find suitable solution, we send an email to all customers and make additional communication at all our social media accounts.

Shipment & Delivery

We ship worldwide by Russian Post.

Rates are calculated based on weight of Your cart and are shown at checkout. Shipping times can vary from country to country.

Usually it takes 4 weeks for US, UK and EU and 6 weeks for Australia, Japan, China etc.

Please note that due to pandemic delays may occur. Please also note that if You are in EU, there can be some customs delays due to new tax laws. We do not have any IOSS number, so as far as we know our parcels will need more time at customs to proceed with.

Once we dispatch Your order, You will receive tracking number from PayPal.

Cancelations, losts and returns

We did not have any lost parcels so far, but understand that someday it happens. Once we have confirmation from Russian post about lost, we make full refund.

You can always cancel Your order. To cancel please email us at hello@nitkanitka.ru or DM us at our Instagram account @nitka.moscow

If You do it before we dispatch Your order, we make full refund.

If Your order is already dispatched, we make refund excluding shipping costs once we have Your order back to us. Please note that often Post charge for shipping back at the same rate as for shipping to You. If it occurs, we make refund excluding all shipping costs.

If we made a mistake and send You wrong kit or Your kit missing any part (fabric, floss, etc) – no worries, we are very accurate with all orders, but still humans – we provide You with all missing kit parts at our cost.

Taxes and additional fees

All prices include all local taxes, but any taxes or customs fees can occur abroad are at Your cost. Please check Your taxes and customs authorities to know if any additional fees can be occur.

 

If You are in Moscow, You are always welcome to be our guest:

Presnenskiy val, 21