Delivery and payments

Payments

Paypal, Visa, Master and others block any direct payments from abroad to Russian companies. But we have launched a partner payment service allowing you to pay us. Service is under test, so we can not guarantee that it will work with your card. If you have any issues while paying, please email us at hello@nitkanitka.ru and we do our best to assist you.

Shipment & Delivery

We ship worldwide by Russian Post.

Some countries have closed any postage exchange with Russia, so if you are not allowed to place an order – it means that your country do not accept parcels from Russia.

Rates are calculated based on weight of Your cart and are shown at checkout. Shipping times can vary from country to country.

Usually it takes 4 weeks for US, UK and EU and 6 weeks for Australia, Japan, China etc.

Please note that due to pandemic delays may occur. Please also note that if you are in EU, there can be some customs delays due to new tax laws. We do not have any IOSS number, so as far as we know our parcels will need more time at customs to proceed with.

Once we dispatch Your order, You will receive tracking number from us.

Cancelations, losts and returns

We did not have any lost parcels so far, but understand that someday it happens. Once we have confirmation from Russian post about lost, we make full refund.

You can always cancel your order. To cancel please email us at hello@nitkanitka.ru or DM us at our Instagram account @nitka.moscow

If you do it before we dispatch your order, we make full refund.

If your order is already dispatched, we make refund excluding shipping costs once we have your order back to us. Please note that often Post charges for shipping back at the same rate as for shipping to you. If it occurs, we make refund excluding all shipping costs.

If we made a mistake and send you wrong kit or your kit missing any part (fabric, floss, etc) – no worries, we are very accurate with all orders, but still humans – we provide you with all missing kit parts at our cost.

Taxes and additional fees

All prices include all local taxes, but any taxes or customs fees can occur abroad are at your cost. Please check your taxes and customs authorities to know if any additional fees can be occur.

 

If you are in Moscow, you are always welcome to be our guest:

Presnenskiy val, 21