Delivery and payments

Payments

You can securely pay for Your order using PayPal. It is fast, safe and easy.

All prices are in RUB.

Shipment & Delivery

We ship worldwide by Russian Post.

Rates are calculated based on weight of Your cart and are shown at checkout. Shipping times can vary from country to country.

Usually it takes 4 weeks for US, UK and EU and 6 weeks for Australia, Japan, China etc.

Please note that due to pandemic delays may occur. Please also note that if You are in EU, there can be some customs delays due to new tax laws. We do not have any IOSS number, so as far as we know our parcels will need more time at customs to proceed with.

Once we dispatch Your order, You will receive tracking number from PayPal.

Cancelations, losts and returns

We did not have any lost parcels so far, but understand that someday it happens. Once we have confirmation from Russian post about lost, we make full refund.

You can always cancel Your order. To cancel please email us at hello@nitkanitka.ru or DM us at our Instagram account @nitka.moscow

If You do it before we dispatch Your order, we make full refund.

If Your order is already dispatched, we make refund excluding shipping costs once we have Your order back to us. Please note that often Post charge for shipping back at the same rate as for shipping to You. If it occurs, we make refund excluding all shipping costs.

If we made a mistake and send You wrong kit or Your kit missing any part (fabric, floss, etc) – no worries, we are very accurate with all orders, but still humans – we provide You with all missing kit parts at our cost.

 

If You are in Moscow, You are always welcome to be our guest:

Presnenskiy val, 21